Cancellation Policy
SEASON PASSES
Powder Mountain season passes are non-transferable and non-refundable.
In the event of a medical situation which prevents a passholder from utilizing their season pass, a prorated refund may be given in the form of resort credit. To be eligible for a medical refund, the guest must provide a letter from a professional medical provider indicating the passholder is unable to ski or snowboard for the season the pass is valid. If approved, the passholder will receive a prorated refund based on the number of days the season pass has been scanned. Refund requests must be received by January 31 of the current season. The prorated rate for credit is calculated based on the maximum daily rate for lift tickets during the current season.
TICKETS
Powder Mountain lift tickets are non-transferable and non-refundable. No refunds and/or credits will be issued if the resort is open on the day of the scheduled visit.
If the resort is not open due to any reason on the date of the scheduled visit, Powder Mountain will provide a complimentary date change for the lift ticket to be used a different day within the current season or will apply the value of the guest’s purchase to a future visit within the same season in the form of a resort credit.
If the guest is unable to travel due to government or municipal restrictions, but the resort is open, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit minus a change fee. If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price. Conversely, if the price point is less expensive, the guest will be refunded the difference in price in the form of resort credit.
If the guest modifies their reservation date prior to midnight before the scheduled visit, they may change their ticket date for a fee. If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price in addition to the change fee. Conversely, if the lift ticket is less expensive, the guest will be refunded the difference in price in the form of resort credit, however, the change fee is still incurred.
Any, and all, refund requests must be received prior to midnight the night before of the scheduled visit.
RENTALS
No refunds and/or credits will be issued if the resort is open on the day of the scheduled visit. If the resort is not open due to any reason on the date of the scheduled visit, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit. If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price.
If the guest is unable to travel due to government or municipal restrictions, but the resort is open, Powder Mountain will apply the value of the guest’s purchase to a future visit within the same season in the form of resort credit minus a change fee.
If the guest modifies their reservation date prior to midnight before the scheduled visit, they may change their rental reservation for a change fee. If the date of the new visit has a higher price point than the original purchase, then the guest is required to pay the upgrade in price in addition to the change fee. Conversely, if the price point is less expensive, the guest will be refunded the difference in price in the form of resort credit, however, the change fee is still incurred.
Any, and all, refund requests must be received prior to midnight the night before of the scheduled visit.
SKI AND SNOWBOARD SCHOOL
Powder Mountain relies on reservations to staff accordingly, and availability is limited for Private and Group Lessons. It is imperative that reservation changes are kept to a minimum to ensure accurate staffing and optimal service to lesson participants.
Full refunds will be provided to the guest’s credit card if the lesson reservation is cancelled at least 24 hours before the start time. Guests who cancel within 24 hours of the lesson start time will receive a full refund, minus a $100 cancellation fee. Cancellation fees are per product, per person, per day. Refunds will not be given to guests who show up late or do not show up for their lesson.
Guests may change lesson dates up to 24 hours before the lesson start time. If a guest needs to change dates within 24 hours of the lesson start time, a $25 change fee will be applied. Change fees are per product, per person, per day. If a guest reschedules and there is a higher price on the new date, the guest is responsible for the price difference. If the price is lower, the guest will be issued a resort credit.